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Oempro has an advanced user management system where you can manage almost everything related to your users.

Below, you can see the diagram which represents how the user system is structured.

Users are categorized under “User Groups”.

Each user group has its own permissions, limits, features and branding.

Each user group can store unlimited user accounts.

The user account inherits the settings, permissions, limits, features and branding of the assigned user group.

In order to manage audiences, email campaigns, autoresponders, segments and marketing related all other features, first you need to setup a user account in the [Admin Area → Users] section.

When you install Oempro on your server, it comes with a “Default User Group”. You can either edit this user group and change its settings or you can create a new one in the [Admin Area → Users → User Groups] section:

On the user group management area, you can either create a new user group from scratch by clicking “Create User Group” button on the top right corner of the screen or you can simply edit one of the existing user groups and save it as a new user group.

The purpose of user groups is to create centralized “containers” that have common features, branding, limits, permissions and delivery settings for its users. You can easily change these settings for the users of the group with a few clicks and all users that belong to this user group will be updated instantly.

There are many customizable user group features that affect the users of the group. Let’s take a look at each one of them:

If needed, the usage of system can be limited for the users of the group. You can apply limits for;

By using these limit features, you can setup very specific and limited user groups. For example, if you are going to provide a trial access to your email marketing users, you can setup a user group named “Trial” and setup these limits accordingly.

If you are going to run an email marketing service for your customers and let them manage their audiences and email marketing campaigns themselves, you can enable this payment settings to bill and charge your customers in the user area.

Once it’s enabled, you can setup service fees for different use cases, such as;

You can limit the access to specific features for your users. These limits can be set different in each user group. Under the “Permissions” tab, check or uncheck specific features you would like to limit the feature usage.

For example, If you want to let users of the group create and send email campaigns but have no access to the subscriber data, check “Campaigns” features and uncheck “Lists” features:

You can change the color scheme and UI theme on this section.

You have setup your user groups, set limits and permissions as well as user group features. Now, it’s time to go ahead and setup your user accounts and assign them to user groups.

Each user account is 100% isolated. This means, all assets of the user including email campaigns, lists, custom fields, autoresponders, etc. are isolated to the owner user account and they cannot be accessed by other user accounts.

Go to [Admin Area → Users], and click “Create User Account” button on the top right corner of the screen.

You will be asked to enter user information:

In addition to account information, you can click “Personal Information” tab and fill-in personal information of the user account owner. This tab is optional.

Once the user account is created, you can click the “Edit” link under the user account on [Admin Area → Users] section to set additional settings of the user account.

There are two reputation levels:

Trusted

When a user is marked as “Trusted”, any email campaigns scheduled by this user will be delivered on time without any delay.

Untrusted

When a user is marked as “Untrusted”, email campaigns scheduled by this user will be put on-hold until the administrator verifies the pending email campaign in the admin area and approve. User will not be able to send email campaigns until the user account is marked as “Trusted” by the administrator.

In order to login to the user account, you have two options:

User Login

You can use the user area login URL to enter the username and password of the user account you would like to use.

Impersonation

As administrator, you can impersonate to any user account in the admin area. Go to [Admin Area → Users] section, and click “Impersonate” link under the any user account you would like to impersonate.

Once you impersonate to a user account, you will see an administrator control bar at the top of the user area. You can use this control bar to impersonate between different user accounts with a single click.

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