Suppression List

Suppression List

Suppression List

Suppression list is a “do not send” list which can be populated by the system and administrator.

To manage the system suppression list, go to [Admin Area → Suppression List]:

Suppression List management area
Suppression List management area

Email addresses can be added to the suppression in three ways:

  • The system (hard bounce detections, spam complaints)
  • Administrator
  • The user (via subscriber import tool)

Email addresses added to the suppression list will be removed from outgoing email marketing campaigns and auto responders.

ℹ️

Suppression list is a read-only list which means, email addresses added to the suppression list cannot be removed.

When you access the Suppression List management area, you can search for a specific email address under “Search” tab:

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You can search for an exact email address or you can make a partial search such as %@yahoo%. This will partial search query will return all email addresses with @yahoo inside.

Under “Add Email Addresses” tab, you can add new email addresses to the suppression list. Each email address must be added to the newline.

Under “Smart Suppressions” tab, you can suppress a specific pattern from outgoing emails. Patterns are based on regex syntax. Here’s an example pattern: ^.*@gmail.com$ This pattern matches all email addresses ending with @gmail.com.

ℹ️

Smart suppression patterns are heavy processes and having too many smart suppressions on the system may reduce the campaign queue generation or auto responder delivery processes.

You can take a look at the numbers of your suppression list on the left of your screen:

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“User” means the number of email addresses added to the system by Oempro users. “Administrator” means the number of email addresses added to the system by the administrator. “Hard Bounced” is the number of email addresses detected as invalid email address.

Oempro users can also add their own “suppressed” email addresses inside each one of their subscriber lists → Add subscriber section.

During the import field mapping step, the user can choose whether email addresses must be added to the global suppression list or list suppression list:

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Global suppression list option adds email addresses to the user global suppression list which affects all lists. List suppression list option adds email addresses to the chosen subscriber list only. Other lists are not affected from local list suppression lists.

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